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ITIL® 4 Practitioner: Service Desk E-Learning
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ITIL® 4 Practitioner: Service Desk on demand eLearning Training with official PeopleCert 2 Exams & Axelos eBook – IT Career Certification. Course code: 1st-ITIL4PracSD-E-2

What You Get with Your Purchase

  • Official ITIL® 4 eBook – The main Axelos guide for the Service Desk module.

  • Recorded E-learning Videos – Covers the entire syllabus at your own pace.

  • Four Assignments – Includes feedback and support from a certified trainer.

  • Exam Voucher with Retake Option – Two online exam attempts (Take2) via PeopleCert.

  • 1-Year Access to Training Videos – Created by PeopleCert-accredited instructors.

  • 12 Months Exam Voucher Validity – Take your exam anytime within one year.

  • PeopleCert-Approved Course – Quality-checked for structure and ease of learning.

  • Student Training Material – Based on official, accredited courseware.

  • Complete in Just 7 Days (Average) – Quick and flexible to suit your schedule.

  • Sample Exams – Two official Axelos practice papers in PDF and online format.

  • Trainer Access – Ask questions and get expert guidance throughout.

  • Course Completion Letter – Required by PeopleCert to release exam results.

  • Mobile-Friendly Learning – Study on your phone, tablet, or laptop.

  • 24 PDUs – Earn Professional Development Units for completing the course.

  • Free PeopleCert Community Membership – Access extra resources and learning tools.

Note: You must have ITIL® 4 Foundation certification before enrolling.

$ 494.00 USD $ 988.00 USD

How PeopleCert Plus Annual Membership can help me
?with Take2 Coverage for 12 months

  

ITIL 4 Practitioner: Service Desk Certification is recommended for IT Career and Professional Development

Enhance user satisfaction and elevate your service relationships.

Why Choose This Certification?

Industry-Recognised Qualification

Demonstrate your capability in essential IT service management and your ability to handle high-impact service desk responsibilities.

Preferred by Employers

Position yourself as a top candidate for ITSM roles with a certification trusted by organisations worldwide.

Open New Career Doors

Advance your career in IT and access emerging opportunities in the tech and service management landscape.

At a Glance

  • Format: Self-paced, mobile-friendly eLearning

  • Content Duration: 2–3 hours

  • Exam: Web-proctored, multiple-choice (20 questions, 30 minutes, closed-book)

  • Languages Available: English, Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazilian), Spanish

  • Renewal: Every 3 years, 60 CPD points or take another course in the suite

  • Requirement: ITIL® 4 Foundation or Managing Professional Transition Certificate

Who Should Take This Course?

IT professionals looking to strengthen their skills in service desk operations and service management.

Key Benefits

  • Practice-focused, outcome-driven training

  • Learn how to improve service delivery and user experience

  • Understand key metrics, processes, and roles in service desk management

What You’ll Learn

  • Core Concepts: Understand the role of the service desk as the key communication point between service providers and users

  • Success Factors & Metrics: Identify what drives successful performance and how to measure it

  • Processes: Learn how service desk processes align with the value stream

  • Roles & Skills: Explore the competencies and structure needed for a high-performing service desk

  • Technology & Tools: Discover how tech supports efficient service operations

  • Suppliers & Partners: Understand collaboration with third parties to enhance service delivery

  • Capability Model: Use ITIL criteria to build and assess service desk maturity

  • Applying ITIL Principles: Learn how guiding principles help achieve service excellence

Skills You’ll Develop

  • Service Operation: Monitor and maintain IT systems

  • Customer Service: Align services with user expectations

  • Continual Improvement: Improve practices in sync with business needs

Exam Essentials

  • Format: 20 multiple-choice questions

  • Duration: 30 minutes

  • Passing Score: 65%

  • Closed Book

  • Languages: 9 available

  • Delivery: Online, proctored

Certification Maintenance

  • Renewal Period: Every 3 years

  • CPD Requirement: 60 points

  • Alternative: Complete another course in the same suite before expiry

  • Tip: Join PeopleCert Plus for ongoing development, industry updates, and resources

SKU: ITIL4PSD-E-2 Categories: , , , , Tags: , ,

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