ITIL® 4 Foundation eLearning Course with Official PeopleCert Exam 2 attempts & AXELOS eBook – IT Career Certification. 1st-ITIL4FND-E-SO.

ITIL® 4 Foundation – IT Service Management Certification is recommended for IT Career and Professional Development

ITIL 4 Foundation course advances your career in IT service management with the ITIL Official eLearning course, crafted by the creators of ITIL: Course and exam voucher, all in one bundle!

Our interactive, self-paced course offers 16 hours of comprehensive, mobile-optimized content designed to fit seamlessly into your schedule. Accessible on any device, it combines engaging case studies with practical exercises to ensure a hands-on learning experience that keeps you motivated and informed.

Industry-recognised certification: Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.

Employers’ first choice: Certify your expertise in managing IT services, making you the preferred choice for IT service management and support roles.

New career opportunities: Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.

At a glance:

• Core module to get you started
• Suitable for any career stage
• Globally recognized in the market
• Exam available in 12 languages
• Flexible  e-learning option

What will you learn?

• Service management concepts: Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
• Service value system: Discover the framework to help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
• Four dimensions of service management: Explore the four dimensions of effective service management: organizations and people, information and technology, partners and suppliers, and value streams and processes.
• Guiding principles: With the seven guiding principles of ITIL 4, develop a mindset for adopting ITIL practices and adapting them to your specific needs.
• Service Value Chain: Understand how the Service Value Chain helps organizations create value by optimizing their activities and resources.
• ITIL practices: Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
• Continuous improvement:  Focus on the central ITIL 4 concept of continuous improvement and how organizations can iterate and adapt their processes and services.
• Service Level Agreements:  Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
• Key metrics and performance indicators: Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.

What skills will you acquire?

• Service Operation: Develop operational support and analysis skills for ITSM activities, including monitoring and maintaining IT systems and infrastructure.
• Digital Transformation: Learn the processes involved in transforming IT systems to support a digital model. Learn how to collaborate with stakeholders, and manage and lead plans.
• Problem Management: Learn how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

Unlock career opportunities

• IT Specialist Application Development
• IT Specialist Change Management
• IT Operations Specialist
• IT Development Manager
• IT Service Operations Manager
• IT Team Leader
• Chief Digital Officer
• IT Project Manager
• Transformation Manager
• IT Service Manager
• Digital Product Manager

Exam Format:

• No. of questions: 40
• Type: Multiple choice
• Duration: 60 minutes
• Book: Closed book
• Qualify: Minimum required score to pass: 65%

Available languages for the ITIL 4 Foundation exam:

Chinese, Dutch, English, French, German, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Thai

Exam essentials 

• Official eBook: Your definitive introduction to ITIL best practice. A valuable exam preparation resource, this guide will also be your go-to reference in your work, further studies, or professional development.
• Learning Resource Kit: The Official Training Materials for ITIL 4 Foundation. It includes a detailed Learner Workbook and Quick Reference Guide to enhance exam preparation and long-term learning.
• Interactive eLearning: Immerse yourself in a high level of interactivity, complete with quizzes and knowledge checks. Track your progress, stay engaged, and ensure that every step of your learning journey is both enjoyable and informative.
• Official Mock Exam:  Directly from the designers of the exam, these practice tests are an invaluable tool to boost your confidence. Mock exams replicate the actual test environment, provide a realistic and engaging experience, and increase your prospects of success in the real exam.
• Exam re-take: Enjoy the reassurance of a backup plan, which offers you a second chance to attempt the exam if your first try doesn’t meet your expectations.

Summary

• Bite-sized learning modules: Make the best of our eLearning option through concise, easily digestible sessions. Perfect for busy schedules, these bite-sized modules make learning both manageable and enjoyable.
• Interactive & engaging content: Dive into an interactive environment filled with multimedia elements, quizzes, and activities that make your journey through the course engaging and enriching.
• Self-directed learning: Take charge of your education. This self-directed learning format lets you choose your focus areas, enabling you to tailor your educational journey to your personal goals.
• Learn at your speed: Take advantage of closed captioning and adjustable player settings to pace yourself and enjoy an effective learning experience.
• Real-world case study approach: Make the best of the case studies included in the course that help you bridge theory and practice.

• Progress tracking: Stay on top of your learning with real-time progress tracking. Knowledge checks help deepen your understanding and ensure that you grasp the material as you progress.
• Structured learning objectives: Each module includes a detailed learning checklist that takes you through the course structure and ensures you cover all key topics.
• Canvas integration: Delivered via the Canvas Learning Management System, this course offers a user-friendly learning experience.
• Embedded ITIL 4 glossary: Access the Official ITIL 4 glossary anytime, as it has been included into the course. This handy resource is a valuable tool for quick reference and to deepen your knowledge of ITIL 4 terminology.

ITIL ® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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